This policy offers a detailed overview of the types of data collected, collection methods, and its intended use. Transparency is our commitment to Users.
Data Collection and Processing:
We collect personal and business information on requests for our services through direct interactions online or via Telephone contact, forms, and website usage including partner sites. This includes names, contact details, payment information, utility usage data, and related information necessary for service switching. Contact with customers could include one or all of the following methods: Email, SMS, Telephone call or other messaging services such as WhatsApp. We also operate CCTV at our company offices, which may record images of staff and visitors. These systems are protected from unauthorised access but maybe used for the detection and prosecution of criminal activity on our premises.
We may share collected data with partner companies, service providers, and third-party companies involved in the switching process. Links to their privacy policies are provided for User reference.
Data Security Measures:
We employ industry-standard security measures to protect data against unauthorised access, alteration, disclosure, or destruction. Our security protocols are regularly updated to comply with industry standards.
Data is retained for the duration necessary to fulfil the purposes outlined in this policy. Upon request or at the end of the retention period, data will be permanently deleted.
Users have the option to opt-out of receiving marketing communications. Clear instructions for opting out are provided in all marketing communications.
Data Subject Rights:
Users have rights regarding their personal data. The rights available to you, including the right to be informed, right of access, right to rectify, and erase data, your right to restriction of processing or to object along with your right to data portability. . Contact information to exercise these rights is provided in the "Contact Information" section.
Users have the right to escalate concerns to the Information Commissioner’s Office if they believe their data rights have been infringed.