Privacy Policy.

Introduction & Scope

Switch Experts is part of the Intelling Group of companies. The nature of our business means that, on occasion, we’ll require some personal details and some business details from our customers and website users.

The information you share with us, along with data on how you use our websites helps us to better understand our customers as a group and as individuals. This in turn helps us to provide a range of products and services that meet your needs.

This Privacy Policy will explain how Switch Experts safeguards your information and how we use it to improve our products and services for the benefit of all our customers and website users.

What Data Do We Collect?

Switch Experts collects the following data:

  • Personal identification information (name, email address, contact telephone number, address including post code)
  • Business information (company name, job title, number of employees, company email address and company contact telephone number)

How Do We Collect Your Data?

You directly provide Switch Experts with most of the data we collect. We collect and process data when you:

  • Register online or place an order for any of our products or services
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email
  • Use or view our website via your browser’s cookies

You may also indirectly provide Switch Experts with data when you:

  • Opt-in to services from any third party websites, such as Phone Legends (www.phonelegends.co.uk)

How Will We Use Your Data?

Switch Experts collects your data so that we can contact you via telephone, email and SMS to:

  • Process your order and manage your account
  • Contact you with special offers on other products and services we think may be of interest

If you agree, Switch Experts will share your data with our partner companies within Intelling Group so that they may offer you their products and services. Our partner companies include:

  • Intelling Ltd
  • Intelling Data Solutions
  • WorkAir
  • Neatley

If you agree, Switch Experts will share your data with third party companies so that they may offer you their products and services. The third parties we work with include:

  • O2
  • EE
  • Octopus Energy
  • ScoresMatter

When Switch Experts processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

When Switch Experts processes your order, it may also send your data to other service providers, for example, payment processors, distributors/agents of our products, suppliers who develop or host our sites.

How Do We Store Your Data?

Switch Experts have put in place appropriate security measures and use encryption through technology to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

Switch Experts limits access to your personal data to those employees and other staff who have a business need to have such access. All such people are subject to a contractual duty of confidentiality.

Switch Experts have put in place procedures to deal with any actual or suspected personal data breach. In the event of any such breach, we have systems in place to work with applicable regulators. In addition, in certain circumstances (e.g. where we are legally required to do so) we may notify you of this breach.

Switch Experts will retain and continue to process your personal information for a period of 3 years from the date you first submit it to Switch Experts. If you wish us to stop processing your data for marketing, you can opt-out of marketing at any time.

Data is stored securely and will be deleted permanently after a period of 3 years. Data will be permanently destroyed using AWS data deletion tools.

Marketing

Switch Experts would like to send you information about products and services we think may be of interest, as well as those of our partner companies within Intelling Group. If you have agreed to receive marketing, you may opt out at any time.

You have the right at any time to stop Switch Experts from contacting you for marketing purposes or giving your data to other members of Intelling Group. If you no longer wish to be contacted for marketing purposes, please email: customercare@switchexperts.co.uk

What Are Your Data Protection Rights?

Switch Experts would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:

  • The right to access – you have the right to request copies of your personal data from Switch Experts. We may charge a fee for this service.
  • The right to rectification – You have the right to request that Switch Experts correct any information you believe is inaccurate. You also have the right to request Switch Experts to complete the information you believe is incomplete.
  • The right to erasure – You have the right to request that Switch Experts erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that Switch Experts restrict the processing of your personal data , under certain conditions.
  • The right to object to processing – You have the right to object to Switch Experts processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that Switch Experts transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

Switch Experts will respond within one month to any request made. If you would like to exercise any of the above rights, please contact us via one of the following methods.

By email at: sar@intelling.co.uk

Write to us at: Southmoor House, Southmoor Industrial Estate, Southmoor Road, Manchester, M23 9XD

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology. For general information about cookies, visit www.allaboutcookies.org

Switch Experts uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in
  • Understanding how you use our website

There are a number of different types of cookies, however, our website uses:

  • Functionality – Switch Experts uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
  • Advertising – Switch Experts uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device and your IP address. Switch Experts sometimes shares limited aspects of this data with other companies within Intelling Group for advertising purposes.

You can set your browser not to accept cookies, and the website mentioned in 8.1 above tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Other Websites

The Switch Experts website contains links to other websites. Our Privacy Policy applies only to our website, so if you click on a link to another website you should read their Privacy Policy.

Amendments

Switch Experts keeps its privacy policy under regular review and places any updates on this web page. This policy is a version controlled document.

Contact Information

If you have any questions about Switch Experts’ privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us using the contact information below.

Email us at: customercare@switchexperts.co.uk
Call us on: 0330 058 3001
Write to us at: Intelling Group, Southmoor House, Southmoor Industrial Estate, Southmoor Road, Manchester, M23 9XD.

Should you wish to report a complaint, Switch Experts would like the opportunity to put things right for you in the first instance. However, if you feel that Switch Experts has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office on the details below.

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

0303 123 1113