Four Signs You Need A New Deal
Is it time for you to switch broadband plans?
Despite the importance of broadband, many people stick with the same plan for years. This is mostly out of reluctance to switch broadband, even if the speeds and service you receive aren’t up to scratch.
What’s more, it’s likely to have increased in price, too!
If you’re experiencing slow speeds, frequent disruptions, or simply have had enough of your monthly broadband bill rising, it may be time to consider switching to a new plan.
Here are three signs that indicate it’s time to switch broadband plans:
- Slow Speeds and Poor Performance: One of the most frustrating signs that it’s time to switch broadband plans is consistently slow speeds and poor performance. If you find yourself waiting ages for web pages to load, experiencing buffering when streaming videos, or struggling to download files, it’s a clear indication that your current plan isn’t delivering the speeds you need. With advancements in broadband technology, faster speeds are becoming more accessible and affordable. By switching to a plan with higher speeds, you can enjoy a smoother online experience and get more done in less time.
- Your Internet Habits Are Changing: Do you have more guests or internet users living with you? Maybe you or a family member plan to work from home and consequently will rely on the internet more. Perhaps your existing broadband plan was suitable when you first signed up, but higher usage will need a faster deal to keep everyone happy!
- Frequent Service Disruptions: Another tell-tale sign that it’s time to switch broadband plans is experiencing frequent service disruptions. If you’re constantly losing connection, experiencing dropouts, or encountering downtime, it’s not only frustrating but also disruptive to your daily activities. While occasional disruptions are to be expected, especially during maintenance or unforeseen circumstances, if it’s happening regularly, it’s a sign that your current provider may not be delivering the reliability you need. Switching to a more dependable provider or a plan with better infrastructure and support can help minimize disruptions and keep you connected when it matters most.
- Paying Too Much for Your Service: Lastly, if you’ve noticed your bill increasing consistently, without an upgraded service or level of support in return, it’s a clear indication that it’s time to switch. With the competitive nature of the broadband market, there are often better deals and promotions available that offer similar or even better service at a lower price. Take the time to compare broadband plans with our free tool to see if you could be getting better value for your money. Many providers offer introductory offers, discounts for bundling services, or incentives for switching, making it worth exploring your options to save money without sacrificing quality.
Don’t settle for subpar broadband – make the switch today and enjoy a smoother, more reliable online experience.
Have You Seen A Better Broadband Deal?
Although we understand how tempting some new deals can be, we often advise waiting until your contract ends.
Get in touch with your chosen new provider approximately a month before your contract expires.
If you’re still within your initial broadband contract period, you may incur charges until the contract ends or face an exit fee.
It’s worth enquiring with your provider about any incentives to remain, however, these are often reserved for new customers only.
Is It Possible To Switch Broadband For Free?
You can switch broadband providers without penalty if you’re not receiving the advertised broadband speeds promised when you initially signed up. Additionally, you should have the option to switch all components of your bundle, including any associated products.
Ofcom advises that if there’s a persistent issue on your provider’s network and it remains unresolved for more than 30 days, you have the right to switch providers without facing a penalty.
How Much Will My Exit Fees Cost?
If you wish to change providers before your contract term ends, you might be charged the remaining balance until the agreed-upon term concludes and/or a cancellation fee.
Your current provider should provide you with a breakdown of the exit fee. In general, this charge is typically based on remaining contract length and how many days you have been billed for in advance.
We also urge customers to return any equipment, such as routers, to avoid added charges.
Speak to our team to find out more about the broadband switching process.
